Kuo's Garage: 4月 2013

2013年4月30日星期二

極力推廣.不對消費者做售後服務

"極力推廣.不對消費者做售後服務".當我聽到某個日本大企業的宗旨時.

我嘴巴可是張的大大的.而且感到不可思議.聽過該社員工講解後.茅塞頓開.

原來對任何企業來說.售後服務的成本遠高過於製造新品成本好幾倍.

當消費者買回去的東西有問題.必須送回去購買處.購買處需送回地區總代理.

地區總代理必須送回母廠.這樣的運費.人力成本.等...也許早就超過工廠產出新品的價格數倍.

而且最重要的是打擊消費者對該品牌的"信心度"

((如果可以在出廠時讓商品的良率品質達到最高.那就可以較低售後服務的成本.使公司毛利升高

即使物品本身價高出許多相同類型商品20~30%也是大受消費者滿意的.但前提是要有良好的品質))

當客戶再找上你時.是再度消費.而不是解決商品問題.

處理一商品問題的售後服務時間.遠遠超過銷售商品時間.

ps : 簡單的幾句話.在我創品牌前已經是我的磐石基礎.

還再殺雞取卵嗎??

2013年4月29日星期一

先修再改??

早上開始開發做業.需量測一些東西.當輪胎卸下時.看到這輪距拓寬器這樣安裝.我背冷了一半

果不期然.我為了把這拆下我花了1.5小時拆下.

先來檢視一下這個問題所在.安裝者先把拓寬器安裝上後再用沙輪機切割螺絲.

由於切割螺絲就已經會破壞螺絲本身.切割時也會讓切割的地方有毛邊產生.

所以當我要拆下來時.是被螺絲的香菇頭包住.螺絲相當難拆

再來就是安裝者用氣動工具硬打.外六角已經受傷.我用套筒要拆下已經咬不住了.一直跳齒

終於拆下來

更幹的是我不想裝回去還不能.因為原本的螺絲已經切很短了.鋁圈根本鎖不住.

安裝者切也沒切平.造成螺絲頂到鋁圈面.

要輪距拓寬標準的做法是換長螺絲.但由於工時+工資麻煩.

所以不知道為何有這東西問市.但這東西不是不能用.

好的品質加上正確的安裝也是安全滿滿

但為什麼前一手施工的店家不好好的幫錢車主安裝呢?

這真的可以來好好探討一下

ps : 同樣的食材.料理方式不同.結果不同.價值不同.價格也不同

2013年4月28日星期日

Diary April 29th,

Today, Kuo's Garage owner, Kuo helped us to pick up a 91 Se-r at oversea. To me, it is pretty excited to see my DD, but to Kuo is bit sentimental to him because his first vehicle was a b13 SE-R as well. It reminds him a lot of good memories, and I am pretty sure many of car guys when it recalls first ride always have those hate/love feelings. This time we purchased the vehicle is not only for daily purpose, but also for products development!!!

On the other hand.....
About a month later, I will be leaving the USA to move back to Asia for goods. Most of you probably don't know TDMimports is always running by one man army.. However, I will still serve most of you through internet, but our USA customers I will no longer see you guys any time soon or show up any meets. Mostly, I will be behind the scene working together with Kuo's Garage and doing R&D. Our another representative,JY , will be taking over my spot shortly to serve you guys. It has been a great year since to have you guys supporting us. Hopefully this summer, we will have more new products out to support more Nissan platforms.

thanks,
TDMimports

Owner
Steven